Objet Customer Satisfaction Continues to Grow

Objet Ltd., the innovation leader in 3D printing for rapid prototyping and additive manufacturing today released key statistical results from its 2011 Customer Survey, showing year over year improvements in key areas including overwhelmingly positive impressions of Objet, its customer service and its products' performance. The survey was distributed worldwide, in 12 languages and 45 countries.

Approximately 80% of respondents said their general satisfaction with Objet was "high" or "very high"; and a similar percentage said they were either "likely" or "very likely" to recommend Objet to others customers. Perceptions of Objet 3D Printers' performance also rose from 2010 to 2011, with strong gains in marks related to ease of use, ease of maintenance, reliability, and overall satisfaction with the Objet 3D printers.

The percentages of customers who gave Objet the highest mark (5 out of 5) for various aspects of service rose almost 12%. Specifically, 82% said their satisfaction with local service and support was "high" or "very high" (i.e. 4 or 5 out of 5), while 79% gave the same top rating for the service and support provided to customers under Objet's various service contract offerings.  

The high scores for product reliability and customer service were rated as highly significant in Objet customer's purchasing decision matrix. 82% of the surveyed customers said that reliability and service were among the key parameters when selecting an Objet 3D Printer. Of all parameters considering during the purchasing process, reliability and service were rated third most important, right after accuracy and surface finish.

Jason Lopes, systems engineer at Legacy Effects, described the kind of service he has come to expect from Objet: "I was blown away by the great service I received when a part on our Objet Eden260V went out at 5pm PST on Friday and I didn't know how we were going to meet our deadline. But, we received a replacement part and were back up and running by 12noon on Monday, even though it was a holiday. It's reasons like this why I will always stand behind Objet! Thanks for awesome service, support and for being there when we needed it. Objet is a HUGE reason for our continued success!"

The comments of Jürgen Fuchs, Head of Rapid Prototyping at B. Braun Melsungen AG, are typical of many Objet customer views. He said: "I have always been very satisfied with the service and new developments provided by Objet and hope it stays that way."

Objet also rated highly in comparison to other 3D printing technologies. Two-thirds (66%) of Objet customers ranked their satisfaction with Objet compared to other vendors as "high" or "very high". Between 79% and 90% ranked Objet model quality and resolution as "higher" or "much higher" over other models, depending on the specific technology.

This is the third consecutive year that Objet has conducted a survey among its worldwide customers. According to Objet's CEO, David Reis, "The well-being and satisfaction of our customers is a fundamental part of who we are as a company. Objet is highly committed to maintaining its edge in quality service and addressing our customers' requirements. We build on every year's survey results by setting cross company goals and the necessary tools to measure our improvement."

For more information, visit: www.objet.com


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