ENGEL e-service.24 Minimizes Plant Downtimes

An idle machine becomes expensive very quickly. The problem needs to be identified and solved promptly and competently. ENGEL accomplishes this by linking a customer’s injection molding machines with more than 300 service engineers and its worldwide production plants via the ENGEL e-service.24 service package. This ensures the shortest response times – around the globe and around the clock.

ENGEL never sleeps. Eight production facilities on three continents means the service team of ENGEL e-service.24 are available 24/7. Using a remote connection, ENGEL’s injection molding specialists can start looking for the cause as soon as an error message appears. The highlight: the injection molding machine will request help on its own. In the event of a failure, or for service purposes, the system will automatically inform the qualified personnel and machine operating staff by e-mail. The error or service message can be forwarded directly to the experts at ENGEL as a service request.

The ENGEL service engineers will give the customers instructions and explanations by audio, video or text conferencing as necessary. Document sharing functions and red-lining tools make it possible to work together efficiently across thousands of miles. The original screen pages of the machine controller can be viewed over the Internet, and because data access is done in real-time, the current state of the machine can be displayed whenever needed. VNC conferences and remote desktop provide access to the remote systems. Many problems can be resolved easily over the Internet with this method, and the plastics manufacturers avoid the higher-cost and more time-consuming on-site service visit, which results in higher machine availability and greater productivity in manufacturing.

Status reports in real-time

An integrated analyzing tool provides status reports and measurement results. The machine operator can even carry out software updates quickly and safely using the online data link.

The remote functions can also be used in-house at the customer facility, by the on-duty service staff or for maintenance work.

All service activities and their results – such as maintenance, repairs, software updates, measurements and notes – are stored in a logfile, to allow the retracing of modifications and updates.

In addition, the system includes documentation management for storing manuals and internal instructions. This makes all documents readily available at all times.  The information can also be kept current through on demand updates.

ENGEL e-service.24 provides a quick fix on machine failure as well as transparency for the operating and service staff on-site at the injection molding plant.

For more information, visit: www.engelglobal.com/engel_web/global/en/3308.htm

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